Products and Services

Internal Research Services

Member Research

Survey members of your organisation or association or union. Research an unlimited* number of respondents with statistics available in real-time. Discover what your members really think, listen to their ideas and establish a line of communication that encourages interaction and participation in your organisation.

Regular monitoring of members can track opinions either monthly, quarterly, half-yearly or annually; and creates a sense of community within your organisation. Members are easily kept informed and up-to-date with happenings within your organisation.

*General research report available for unlimited respondents. Full research report with cross-tabulation includes a random selection of all respondents.

Employee Research

Employee Research is essential to your competitiveness, productivity and customer relations. Gain insight and find out what your employees really think, listen to their ideas and establish a line of communication that encourages interaction and participation in all areas of your business.

Regular monitoring of employees can track changes either monthly, quarterly, half-yearly or annually; and creates a sense of community within your organisation.

 

External Research Services

Customer Satisfaction Surveys

Customer Satisfaction Research provides results that are current, relevant and meaningful. We chart your services, develop a questionnaire and provide a detailed analysis of responses. We can build a panel* of your customers who will answer your surveys whenever posted. Regularly monitor your customers changing needs and preferences.

Create a listening strategy that’s direct and interactive, generating a sense of community with your customers.

Competitor Customer Surveys

Customer Satisfaction Research provides results that are current, relevant and meaningful.

We can build a panel of your competitor’s customers who will answer your surveys whenever posted. Monitor your competitor’s customers on a regular basis and compare services and results. Test your competitor’s customers knowledge of your business services.

Consumer Panel Surveys

Consumer Research gives you the opportunity to survey specific consumer groups in panels. Our survey system can help develop a highly specialised panel of consumers.

We can develop a questionnaire and provide a detailed analysis of responses. We can build a panel* of consumers specific to your area of interest.

Political or Electorate Surveys

Political or Electorate Research provides results that are current, relevant and meaningful. Find out what your electorate’s residents really think, listen to their ideas and establish a line of communication that’s direct and interactive and generates a sense of community.

Regular monitoring of electors can track changes in perceptions and attitudes either monthly, quarterly, half-yearly or annually. Electors are easily kept informed and this is can be your opportunity to build a level of awareness of your name and your work within their community.

We can build a panel* of your electorate’s residents who can answer your surveys whenever posted.

*Panel Creation

External Research Services all include the creation of one panel of your preference. We can build an online panel for you according to any criteria you need. A panel may consist of your customers, competitor’s customers, target market, community, etc.

Current panels: National and State Panels – Male, Female, Age-groups, Political Preference, Marital Status, Household Income, Employment Status, Car Owners, Computer Users, Internet Users, Printer Users, Mobile Phone Users, Phone Users.

We can build a panel of respondents who can answer your surveys whenever posted. Our email system alerts members of your panel whenever a new survey is available.

 

Surveys

Unique Survey System: Surveys can reach participants within moments. We can email all participants of your required demographic or panel to notify them of your survey.
Quota System: The quota system can target a representation of the national distribution of Australians or specific demographic groups of age, gender, state, etc. The quota system also allows us to group respondents into a variety of specialised groups or panels.
Results Time Frame: Immediate general results are available when your survey closes. Allow 2 to 14 days for a full analysis research report.